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Items purchased in one of our stores can be returned to any location. Refunds or exchanges may be made within 30 days if the item(s) is returned in store-bought condition with a receipt, unless subject to our great read guarantee in which item(s) may be returned or exchanged at any time and in any condition with a receipt.
You can opt out at any time. If you would like to stop receiving all communications from Indigo (except those associated with a transaction) you'll see that option at the bottom of the page. Please allow up to 10 business days for any changes to update throughout our systems. My Rewards
There are offers that are exclusive to your account, and require you to be signed in to your Indigo account, to be able to use the promo code (this includes promotions like the birthday discount for plum or plum PLUS members). You can add these promo codes, in the Enter a promo code section, once you're securely signed in to your account.
When your order ships, you'll receive an email notification with a tracking number and link to track your delivery.
You can use Indigo Gift Cards and Electronic Gift Cards when placing orders for ebooks on the Kobo website. For more information and FAQ, please visit Kobo . The postal code must be entered in the following format: A1A 1A1 (where A is a letter and 1 is a digit)
At Indigo we want to ensure all our products are of the highest standard for quality. As a result, some products are final sale for safety, health, hygienic and other reasons. The following products cannot be returned or exchanged if the original packaging has been opened in any way. Items that cannot be returned or exchanged if opened:
Normal Deliveries Our typical shipping times are: Standard or Free Shipping : 1-7 Business days after your order has shipped Priority Shipping: 1-4 Business days after your order has shippe
Join plum+ for $39 a year to enjoy all the benefits of the plum program and more. Save an extra 10% on almost everything, get free shipping any time with no minimum spend (Excludes heavy/oversized product or shipments to remote areas as described at indigo.ca/freeshipping), and enjoy VIP access to promotions and exclusive events.
If you checked out as a guest, please contact customer service at 1-833-INDIGO-1 (1-833-463-4461) or email service@indigo.ca to cancel your order. Removing item(s) from your cart If you haven't placed the order, you can always remove items from your bag by selecting Remove under the item.
If you're already signed in to your Indigo account... Just check your order history to track the status of your package. If you placed your order as a guest... Just look up your order to see its status. You will need to enter the following: Your order number; The phone number you used to place the order; The postal code for the delivery address