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  1. Refunds or exchanges may be made within 30 days if the item (s) is returned in store-bought condition with a receipt, unless subject to our great read guarantee in which item (s) may be returned or exchanged at any time and in any condition with a receipt. Refunds are processed to your original payment method, and for card transactions the same ...

  2. Account Centre. Easily access an overview of everything in your account, from recent orders in your Order History, Account Details, opting in or out of emails, information about rewards, and more, right from the Dashboard when you sign in. Purchase History. View your three most recent orders in Purchase History.

  3. Indigo reserves the right to cancel an Electronic Gift Card associated with an unauthorized transaction at any time. Electronic Gift cards purchased from sources other than indigo.ca, Indigo, Chapters and Coles locations or our participating retailers may not be valid regardless of the balance at the time of purchase.

  4. Delivery Status. When your order ships, you'll receive an email notification with a tracking number and link to track your delivery. Items typically ship by the next business day, but this will depend on item availability, shipping destination, and time of year. You can also view delivery status from your Order History in Account Centre.

  5. Chat with us to get immediate assistance 24/7. 1-833-463-4461. Phones open: 10 am Eastern.

  6. There are offers that are exclusive to your account, and require you to be signed in to your Indigo account, to be able to use the promo code (this includes promotions like the registry completion discount, or promotions for plum or plum PLUS members). You can add these promo codes, in the Enter a promo code section, once you're securely signed ...

  7. At Indigo we want to ensure all our products are of the highest standard for quality. As a result, some products are final sale for safety, health, hygienic and other reasons. The following products cannot be returned or exchanged if the original packaging has been opened in any way. Items that cannot be returned or exchanged if opened:

  8. help.indigo.ca › app › answersAccount - indigo.ca

    At Indigo we take pride in the trust you place in us. Protecting your account and personal information is a vital part of earning that trust.

  9. help.indigo.ca › app › answersShipping - indigo.ca

    Shipping Issues. Normal Deliveries Our typical shipping times are: Standard or Free Shipping : 1-7 Business days after your order has shipped Priority Shipping: 1-4 Business days after your order has shippe.

  10. To redeem plum points, you must have a points balance of at least 2,500 points. Make sure you are signed in to your online account. When you check out, you will be able to redeem your points on the payment screen. Redeem your points for instant savings: •2,500 points - $5 reward. •4,500 points - $10 reward. •8,500 points - $20 reward.

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